Our second-to-none team is…

Van-tastic! Awesome! Super!

Vantine Imaging has a professional and team-oriented environment.
As the national leader in Greek composite photography and one of the largest employers in our town, Vantine Imaging offers competitive salaries and benefits and the opportunity to join our team serving fraternities, sororities and professional groups.

We Need a Substitute Photographer & Sales Representative

  • Department: Sales & Marketing
  • Position Status: On call
  • Territory: TBD
General Purpose of the Position
This position will be on call to perform duties as either a photographer or a sales representative on an as needed basis. This position could also be called in to support the photography/sales department for other functions. When acting as a photographer, the firefighter is responsible for fulfilling the job requirements of the photography position. Likewise, when acting as a sales representative, the firefighter is responsible for fulfilling the job requirements of a sales representative. This position will be paid a salary plus incentive pay when called out to work in either one of the above listed capacities.
Essential Duties & Responsibilities
  • Maintain an “on call” status, defined as being available to be called to work on an as needed basis by the National Sales Manager.
  • When acting as a Photographer, this position is responsible for the following:
    1. Take 4 to 5 photographs of each individual member of the contracted organization.
    2. Responsible for the custody and care of all photography equipment.
    3. Successfully store and transfer digital images to the sales representative, for poses to be selected and portrait & other products to be sold.
    4. Support sales and service efforts in collaboration with Product Sales Representatives and company goals.
  • When acting as a Sales Representative, this position is responsible for the following:
    1. Sell portrait packages and other company products to individual members of the contracted customer organization and collect appropriate deposits.
    2. Assist customers in choosing their desired pictures to appear on their composite.
    3. Sign continuing, extended, renewed, or new composite contracts with current customer base and new customers.
    4. Prepare invoice and work order for composite customer and collect appropriate deposits.
  • Respond quickly and completely to customer service issues.
Key Skills
  • Excellent communication & interpersonal skills.
  • Ability to build and maintain customer relationships.
Education & Experience
  • Associates degree in photography, arts, or business-related field or equivalent is preferred.
  • Previous photography and sales experience preferred.
  • Experience in a college fraternity or sorority is desirable.
  • Knowledge of basic computer operations is required.
  • Must be able to travel up to 35 weeks each academic year.
  • Valid driver’s license required.
  • Reliable automobile required.

Resume will be submitted to jobs@vantine.com or please Fax (315) 824-1242 your cover letter & resume.

Only serious candidates need apply. No phone calls please. EOE

We Need a Customer Service Representative

  • Department: Customer Service
  • Position Status: Full-Time, Non-Exempt, Seasonal
  • Territory: TBD
General Purpose of the Position

The Customer Service Representative (CSR) is responsible for providing timely and accurate feedback to our customers.  The CSR is part of a team of service providers who work cooperatively to ensure maximum customer satisfaction and retention while operating within established guidelines that support corporate goals.  The CSR must work efficiently to meet deadlines and achieve production goals.

Essential Duties & Responsibilities
  • Field any and all questions from customers regarding composite and portrait production and related activities.
  • Interface with Composite Processing Department to obtain information essential to composite construction.
  • Maintain proper documentation in all appropriate database tables and logs.
  • Process Mail-Sales and Online Pose Selections.
  • Ensure proper posting of production status within the database.
  • Process proof revision requests.
  • Provide appropriate notifications regarding production, payments, status changes and collections.
  • Provide quotes for corrections, remakes and restorations.
  • Monitor receipt of payments and provide accurate information to the Shipping Department.
  • Monitor and document collections efforts.
  • Interface with New Business Department regarding contract issues.
  • Cooperate with other departments, as needed, to ensure quality customer service.
  • Provide timely feedback to manager regarding production issues.
  • Respond to customer evaluations.
  • Maintain all appropriate reports and records.
  • Filing, as necessary.
  • Maintain archive room.
Key Skills
  • Customer service, time management, organization and administrative skills required.
  • Must be able to maintain professional interaction with a wide range of customers.
  • Must be able to assess, analyze and resolve disputes quickly and efficiently.
  • Proficiency in written and oral communication, including the ability to create professional business correspondence and phone etiquette.
  • Proficiency in data entry.
  • Knowledge of database management, email and internet.
  • Strong interpersonal skills.
Education & Experience
  • High School Diploma or GED required.
  • 1-year previous customer service experience preferred.
  • Affiliation with Greek organization a plus.

Resume will be submitted to jobs@vantine.com or please Fax (315) 824-1242 your cover letter & resume.

Only serious candidates need apply. No phone calls please. EOE

Let's work together

At Vantine, our image is all about your image. Reach out today to learn more about what we can do for your organization.