Customer Support Representative

Job details:

Department: customer-service

Location: Hamilton, NY 13346

LOCATION: Hamilton, NY 13346

JOB DESCRIPTION:

VANTINE IMAGING, LLC is the nation’s leading composite company, photographing fraternities & sororities on college campuses across the country.  Currently we are looking for an individual to join our Customer Service team.  This position is part of a team of service providers who work cooperatively to ensure excellent customer satisfaction and retention while operating within established guidelines that support corporate goals. 

We offer an excellent work environment, competitive pay & benefits and the opportunity for a rewarding career. If interested, please send resume to dllewellyn@vantine.com.  EOE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Customer Support Representative monitors incoming customer communications and responds as appropriate. In addition, the CSR handles Accounts Receivables for our composite customers, supports the Account Representative team, monitors campus websites for policies impacting vendors, completes special projects as assigned and handles academic calendars.

SKILLS AND ABILITIES REQUIRED:

The ideal candidate will be highly organized, able to multi-task and prioritize, have solid critical thinking skills for effective problem solving, possess excellent written and verbal communication skills and strong interpersonal skills. Previous customer service  experience a plus.

EDUCATION & EXPERIENCE REQUIRED:

Associate’s degree in business or related field desirable. Knowledge of basic computer operations in an Apple environment.

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